Our Scheduling Department will contact you to book your make-up lesson.
Please remember that each make-up lesson will be valid until the date that lessons are terminated. Once terminated, all make-up lessons will expire. If you miss your last lesson, you will have 10 days to make it up. If no notice is given, or notice is given after your lesson begins, there are no make-up lessons. There are no make-ups or rescheduling for make-up lessons. Make-ups are scheduled up to 7 days in advance with available instructors, which may not be your normal instructor. Make-ups will be available to schedule after the date of absence.
Continuous Enrollment Only: If you are continuously enrolled without a termination date, you are eligible for 1 FREE make-up lesson every calendar month when you give 24 hour notice to cancel before your scheduled lesson begins. With less than 24 hours notice, but before your lesson begins, you may schedule additional make-ups for $10 each lesson ($7.50 for Semi-Private; $5 for Groups; $5 for Baby Swim).
Term Enrollment Only:You are eligible for make-ups when you give prior notice to cancel before your scheduled lesson begins. Make-up lessons will incur a $10 fee ($7.50 for Semi-Private; $5 for Groups; $5 for Baby Swim), for each lesson.
If you have any questions on why we charge make-up fees (trust us, we don’t want to but must to stay in business), please click HERE to be taken to our FAQ’s page on this matter.